商業Email，請不要生意腔！

1. 不要生意腔：可以用We就不要用You

(不好) "Your mail has been received."/"Your complaint is being looked into."

(好)"I have received your mail."/"We are looking into your complaint."

"You" 態度：You will receive your computer by next week.

"We" 態度：We are happy to have your order. We shipped it by July 21.

2. 一針見血：可以清楚就不要模糊

寫email最忌諱文縐縐，要打電話給人就用call，要去拜訪人就說visit，不要用模模糊糊的contact。

模糊：Contact, Soon

明確： call, write, visit, by March 15

3. 訊息簡明：可以一個字就不要兩個字

大部份商業人士跟你一樣，每天都要閱讀大量email。所以email一定要寫得簡明扼要。與主題無關或者無助於email的目的內容，請毫不留情的捨棄。

(冗長)The paper jam had the effect of a destructive force on the copy machine.

(精簡)The paper jam destroyed the copy machine.

(冗長)We have enclosed a brochure which shows further details of manufacture.

(精簡)The enclosed brochure shows further manufacture details.

4. 語言樸實：用對方看得懂的關鍵字

每個行業都有自己的行話，email溝通時候要確定別人懂不懂你的行話，也儘量不用華麗詞藻。西方的語言習慣，他們更願意使用簡練而樸實的語言；比如：